Frequently Asked Questions
How do I join for 2025?
Renewing members can lock in their membership from October 1, 2024, new members can purchase a 2025 membership from November 14 2024 by one of the following ways.
1. Online - Visit the ‘Packages’ section to view 2025 packages and inclusions.
2. Call – (02) 6253 3515
3. Email – membership@raiders.com.au
CLICK HERE TO SEE A VIDEO ON HOW TO RENEW AN EXISTING MEMBERSHIP
CLICK HERE TO SEE HOW TO PURCHASE A NEW MEMBERSHIP
Can I purchase a membership as a gift?
Yes, it is the perfect gift for any Raiders fan! Before you sign them up, please take note of the following to ensure the process is a smooth one for you;
i) Ensure that you create the membership under the recipient's name.
ii) An automatic confirmation email is sent to the registered email address once the application is received. If you do not wish for the recipient to receive any communication until the present is received, please ensure you register an alternate email address and contact number until they’ve received their gift. Please note that membership cards will be sent electronically via text message to the phone number in the membership account.
iii) After this time, you or the recipient can contact us to update their details.
If you require a gift certificate, please download and print the Raiders Membership Gift Certificate here.
How do I choose my seats and when will they be allocated?
If you sign up online, you will be able to view the interactive seat map to select your own seats.
If you join by posting an application form to the Raiders Centre, you will be allocated the best available seats based on your seating preferences provided.
How will I know if I have successfully renewed my membership?
Members will receive confirmation via email, if an up-to-date email address is supplied, to confirm the receipt of their renewal. If you do not receive a receipt, please contact us to ensure we have a correct and unique email address for each person you have renewed/purchased for.
Go to the Renew Page and find your invoice to renew your membership. All individual members and primary account holders, if part of a family or group membership, will be sent a renewal letter during the renewal period and will be emailed, with instructions on how to renew for 2025.
For members wishing to renew their same seats for season 2025 from season 2024, the same seat cut-off will be on Friday 1 November 2024.
2024 Members on the Rolling Renewal Program (both upfront and monthly) will have payments deducted commencing from the 26th September 2024.
All members who sign up for 2025 membership will automatically go on rolling renewal for 2026, as per usual there is an option to optout just before each membership season rolls over.
How do I secure my same seats for 2025?
For members wishing to renew their same seats from round 1 2025, the same seat cut-off is 1 November 2024. To keep your seat, some form of payment either upfront or initial instalment if paying via monthly instalments must be received by this date.
After this date, any seats previously belonging to 2024 members who have not renewed will automatically be made available to the public for allocation to upgrading and/or new members.
What if I’m looking to change seats for 2025?
Renewing members looking to change seats are still encouraged to renew before the same seat cut-off closes on 1 November 2024. This will ensure their seats from 2024 are secured, in the event preferred alternate seating is unavailable.
The seat change window will be open from 5th November and will close on the 8th November 2024. All members looking to change seats will have an opportunity to do so during this period.
Members will be reminded via email and provided instructions on how to select alternate seating themselves online. If a member changes their seating during the seat change window, their 2024 seats will no longer be available to them. If a member does not select alternate seats during the seat change window, they will retain their 2024 seats for the 2025 season.
Additional assistance will be available from the Membership Team should you experience any difficulties during this period.
General Member Info
When will I receive my members pack?
Membership packs will begin to arrive to members in late November/early December. If memberships are purchased after this point packs should arrive approximately 2-3 weeks after the time of purchase.
Is my membership transferable?
If you are unable to attend a Raiders home game at GIO Stadium, you can lend your membership to a friend or relative to use. Please see our print-at-home ticket information for assistance.
Please note, entry to the stadium is subject to the classification of the membership (e.g. an adult cannot enter on a junior membership).
To arrange a ticket upgrade for junior and concession memberships, present your junior or concession membership to the Box Office on game day. A small upgrade fee will apply.
Can I sit with friends who are also signed up for membership?
If you have a general admission membership, you can sit in any seat in the general admission area upon arrival to the game, making it easy to sit with friends and family on game day.
If you wish to sit in reserved seats with members who are part of a separate order it is recommended, you contact the Membership Team to discuss and confirm your seat request.
What is a family membership?
When you see ‘Family 1A + 1J’ or ‘Family 2A + 2J’ this represents a family membership. Family memberships can only be purchased in multiples of one adult and one junior.
Which Concession Cards do you accept?
If you have a Full time Student Card, Seniors Card, or Pensioners Card you are eligible for a concession membership.
Appropriate proof of concession must be available for display on ground entry for each game you attend.
Do you accept companion cards?
Companion card holders are eligible for complimentary entry to Raider’s home games at GIO Stadium, however, are ineligible for member benefits unless paying as a member. A valid Companion card must be electronically provided to the membership team at the time of purchase.
If you are a Companion card holder or require special needs and/or wheelchair seating, please contact the Membership Team for assistance.
If you already have a membership and wish to apply for an additional companion membership, you must do so during business hours. This service is not available on Game Days.
Digital Membership Cards
In 2025, Raiders members will receive an electronic membership as the primary form of entry. These will be sent to your mobile phone number you have supplied with your membership and can be saved onto your phone for use throughout the 2025 season. The text message will be sent from MYPASS at the beginning of 2025.
CLICK HERE TO SEE INSTRUCTIONS ON HOW TO DOWNLOAD YOUR DIGITAL PASS
Members in 2025 will not automatically be given a physical card but have the option to purchase the physical card and lanyard as an add-on for $10 per member. The cards can still be used for entry for home games, as in past seasons for Full season, 6-game and 4-game members. There is also the print-at-home option to all members which can be accessed through their Raiders Membership account online.
CLICK HERE TO SEE A STEP BY STEP PRINT AT HOME TICKET GUIDE
Please see below some FAQ’s regarding Match Access at GIO Stadium.
If I can’t attend a match, am I able to pass my membership onto someone else?
Absolutely. Memberships are fully transferable if the membership is used by the correct price type, for example, an Adult must use an adult pass, a junior a junior pass etc.
If you are looking for someone to attend a single match using your membership, the best way to share your seats is to Print your Ticket at Home. This way you don’t have to give someone access to your membership card for the whole season and can easily pass on your membership for the one match.
I received multiple Membership cards on my Mobile Device, how do I pass them onto the people that need them?
There are multiple ways this can be done, the easiest of which is to Forward the text message with membership card link, so that the person receiving it can save it onto their device.
How do I save the membership card on my phone?
You can save the card on your phone by clicking the link in the text message and then either taking a screenshot of the card and QR code or save it to your phone’s wallet. There will be prompts on your device to save it to your wallet on your device. We also recommend saving a screen shot of the digital card onto your phone in case of any internet issues on the day.
I’ve lost my card; do I need to order a new one?
No. If you have lost your physical membership card you can either use the electronic version of your membership card, or alternatively Print your Tickets at home.
If you believe your physical membership has been stolen, then please contact us at membership@raiders.com.au
How do I use my electronic or physical membership card?
If your membership card has a barcode, then all you must do is walk up to the turnstiles and scan the barcode. If you are using the electronic version, please ensure the brightness is turned up on your mobile device. Your card will include your seat details (Bay, Row, Seat).
How do I check how many games I have left on my 4 or 6 game membership?
You can check your attendance history by logging into your membership account here.
If you are having trouble click here for step-by-step instructions on how to do so.
If you have any further enquiries, please feel free to contact us at membership@raiders.com.au
Payment Options
How can I pay for my membership?
Online: Through www.raiders.com.au/membership with debit/credit card
Call: (02) 6253 3515 with debit/credit card
Email: membership@raiders.com.au
What is the Rolling Renewal Program?
The Rolling Renewal is our automatic payment system which “rolls over” your existing package for the upcoming season. The Rolling Renewal subscription is an automatic opt-in for all members who pay with a valid credit card (VISA, Mastercard or American Express) either upfront or where applicable via monthly instalments. The Rolling Renewal will occur on Thursday 26 September 2024.
You will receive written notice at least 14 days prior to the payment of the Rolling Renewal, which will outline all your details for the package that will be renewed including the pricing for the upcoming season. Members can choose to opt-out upon receiving their written notice, any time prior to Tuesday 24th September 2024. If you wish to make any changes to your package, you should also contact the membership team during this notice period.
I’m on the Rolling Renewal Plan, how do I update my contact or payment details?
Payment details can be updated online through Your Account, however email notification to Raiders Membership is required as well at membership@raiders.com.au. Alternately you can contact the membership team on (02) 6253 3515.
Game Day:
How do I get to and from Raiders home games at GIO Stadium?
GIO Stadium Canberra is located on Battye Street in Bruce, ACT.
Taxi
Taxis are permitted to drop-off patrons using Battye Street on the West side only. Drop-off location is approximately 75 metres from the Western gates. Taxis are available on conclusion of the match from the West side only, in front of the AIS Arena.
Car
Public car parking is available at a number of locations around the GIO Stadium precinct. Parking is managed by GIO Stadium and car park attendants are present to assist in guiding cars into car spaces. Members are responsible for the security of their own vehicles and are reminded not to leave valuables in their cars. Car parking costs for 2025 are $10 per game.
Patrons are reminded to park legally at Raiders matches and Video Message Board’s (VMB’s) will be in place from time-to-time saying, “delays expected” and “park legally”. Territory Venue and Events (and their appointed contractors) are responsible for the venue Traffic Management Plan and GIO Stadium’s website has parking information and maps to assist patrons to park in controlled car parks.
Bus
Public buses are available on Game Day to get to GIO Stadium. Bus use will be free when you present your Game Day ticket/membership card. Please visit the Transport Canberra Website for more information about bus timings and schedules. Buses will only arrive and depart from the eastern side of the stadium.
How do I purchase additional tickets for a game at GIO Stadium?
All additional tickets for the Raiders home games at GIO Stadium are sold through Ticketek.
If you are a non-ticketed member, a Home Flexi 3 member or a Bronze 4 to 6 game member that has used all your ticketing entitlements, please contact the Raiders Membership Team to discuss membership upgrade options. Or simply purchase additional tickets through www.ticketek.com.au.
Membership is the cheapest option if you’re attending more than one Raiders home game at GIO Stadium. As a result, we do not offer tickets at a discounted rate. Encourage your friends and family to join as a Raiders member to ensure they too get the best value when attending Raiders home games at GIO Stadium.
Memberships are so much more than just a ticket to the game, please visit the packages page for more information.
Who do I ask for assistance on game day?
If you have a general membership enquiry before kick-off visit us at the Membership information stand (West) or the Membership & Corporate enquiry windows (East/West), next to the Box Office on arrival.
Alternatively, you can speak with any official customer service, security or other staff member and they will be able to provide further assistance/direction.
We're committed to a providing a safe, fun and positive match day experience so report any anti-social, illegal, dangerous, disruptive or offensive behaviour at a Raiders home match by sending a text message with your location to GIO Stadium's Report it to Sort it on: 0455 883 228.
Canberra Raiders respect and honour the Traditional Custodians of the land and pay our respects to their Elders past, present and future. We acknowledge the stories, traditions and living cultures of Aboriginal and Torres Strait Islander peoples on the lands we meet, gather and play on.
