Due to the Coronavirus pandemic (COVID-19) and the suspension of the 2020 Telstra Premiership, the Canberra Raiders administration will be closed from Friday March 27 until further notice.
The club is awaiting direction from the NRL and Government heads to determine a time when the competition can re-commence. Consequently, the club is ceasing all trading and is closed for business.
Administration staff have been stood down indefinitely, this extends to the Canberra District Rugby League operations also.
The Huawei Raiders Centre and Raiders HQ in Bruce will be closed from Friday, with all phone, email and club communications unavailable during this period.
The club will communicate information as it comes to hand via the club website www.raiders.com.au and social media channels, but this will only be to relay any updated information surrounding the COVID-19 situation and/or the Telstra Premiership Season. The club does not have the capacity at this time to send through fan engagement content or to respond to any questions or requests through these channels.
Below is a list of Frequently Asked Questions which may be helpful for you at this time.
The NRL has also set up an FAQ page
Canberra Raiders FAQ’s and Information
Membership & Ticketing
Q – Can I get compensation for my membership?
A – With the 2020 Telstra Premiership Season suspended until further notice, and the actual rollout of the current competition unknown, we ask Club members to stay patient and wait for further direction regarding compensation (if any). We are not able to make a call on your membership compensation (if any) currently as the impact of the COVID-19 pandemic is unprecedented and unpredictable. Rest assured we will be transparent and act in the best interest of our members moving forward. Please ensure your contact details are up-to-date and keep an eye on the usual channels for more information on your membership.
Q – Will my part payments still be deducted?
A – Part payments will be paused from the April scheduled payment until the season recommences.
Q – I have purchased a ticket to a one-off game, how do I get a refund?
A – For fans that have purchased tickets to past home games, you will have already received email communication from Ticketek with steps required to access a refund. Keep an eye on your emails for information from Ticketek to come for pending home games.
Q – I haven’t yet received my membership pack, when will I receive it?
A – The final dispatch of membership packs will be on Friday 27 March 2020 and you should expect your pack to arrive by 10 April.
Raiders CEO Don Furner addresses the media
Corporate Hospitality
Q – Do I get compensated for game day hospitality that hasn’t been delivered due to crowd lock out?
A – Casual hospitality bookings will be refunded by the Club if the selected match fixture has crowd lock-out. This compensation will be arranged after the match itself has passed. For full season hospitality purchases, with the 2020 Telstra Premiership Season suspended until further notice and the actual rollout of the current competition unknown, we ask partners to stay patient and wait for further direction regarding compensation (if any). We are not able to make a call on your compensation (if any) currently as the impact of the COVID-19 pandemic is unprecedented and unpredictable. Rest assured we will be transparent and act in the best interest of our partners moving forward.
Raiders Shop
Due to the coronavirus pandemic (COVID-19) and suspension of the NRL Telstra Premiership, Club Staff have been stood down indefinitely. As a result, Raiders Shop operations are currently closed. We apologise for this inconvenience and will reopen the store at the earliest opportunity.
Raiders Foundation
Q – Can I still donate to the Raiders Foundation?
A – Yes. Tax-deductible donations to the Raiders Foundation can still be made. CLICK HERE to donate
Community
Q – Can I request player appearances or donations from the club?
A- Due to the coronavirus pandemic (COVID-19) all Canberra Raiders community requests have been put on-hold until further notice.
Canberra District Rugby League (CDRL)
Q – Who should I contact in regard to the local rugby league (Canberra Raiders Cup, George Tooke Shield, Katrina Fanning Shield, League Tag, Juniors)?
A - For all enquiries, please contact Mark Vergano (CRRL General Manager) at mvergano@raiders.com.au
Northbourne Oval Car Parking (NOCP)
Northbourne Oval Car Parking, located inside the Huawei Raiders Centre on Elouera St, Braddon ACT 2612 will remain open for current permit holders and subscribers.
For any car parking related enquiries, please email parking@raiders.com.au
